Shipping & Delivery Policy

General Delivery Policy

ANL provides a prompt and reliable delivery service direct to your home, worksite, or other nominated address. This policy outlines the terms and conditions under which delivery will be carried out to ensure clarity, safety, and mutual protection for both the customer and the company.

Delivery Options

ANL offers delivery of products in bulk loads, bulka bags, or bagged products (20 kg / 25–30 L / 60 L).
Delivery times are typically within seven (7) business days of order confirmation, subject to product availability and scheduling.
Deliveries are available to most Sydney Metropolitan areas and selected regional zones. Customers outside these areas should confirm availability prior to ordering.

Deliveries onto Public Land and Off-Street Access

ANL does not deliver or tip products onto council-owned nature strips, footpaths, road reserves or other public land unless the delivery is lawfully permitted and any required council or road authority approval has been obtained.

Where a customer requests that an ANL vehicle cross a kerb, footpath or nature strip to enter private property, the following conditions apply.

By requesting and accepting an off-street delivery, the customer acknowledges and agrees that:

Customer Responsibility: The customer is responsible for ensuring that access to the property is lawful, safe and suitable for the size, weight and operation of ANL's delivery vehicles. This includes obtaining any necessary approvals before delivery.
Council Infrastructure: The customer must ensure that any driveway crossing, kerb, footpath, nature strip or other infrastructure used to access the property is suitable for the delivery vehicle. Heavy vehicles may cause damage to surfaces or infrastructure not designed to support their weight.
Damage and Liability: The customer accepts responsibility for damage to driveways, kerbs, footpaths, nature strips, underground services and other property to the extent caused by unsuitable site conditions, inadequate access or inaccurate customer instructions. The customer agrees to reimburse ANL for reasonable costs arising from these circumstances, except where caused by ANL's negligence or where otherwise prohibited by law.
Driver's Final Decision: ANL drivers retain final discretion to refuse entry or unloading where conditions are considered unsafe or unsuitable. Customer instructions or acceptance of responsibility do not override the driver's decision.
Unsafe Delivery Conditions: ANL may refuse delivery due to gradients, wet or unstable surfaces, restricted access, overhead obstructions, underground services, vehicle clearance or potential damage to public or private property.
Failed Deliveries and Additional Charges: Where delivery cannot be completed due to unsuitable access, missing approvals, inaccurate instructions or unsafe conditions attributable to the customer, reasonable additional delivery, return, waiting or handling fees may apply in accordance with ANL's published terms and applicable law.
Previous Deliveries: Previous deliveries to the same property do not guarantee that future deliveries can be completed in the same manner. Each delivery is assessed independently based on the vehicle, load, weather and site conditions at the time.

Nothing in these conditions excludes or limits rights that cannot lawfully be excluded under the Australian Consumer Law.

Customer Responsibilities

Customers must ensure that all order and delivery details are accurate, including address, access instructions, and contact information.
Customers (or their representatives) should be present at the time of delivery to confirm product placement and condition.
If the customer is not present, delivery will be completed at the driver’s discretion and will be deemed to have been made in accordance with this policy.

Risk and Liability

Risk in the goods passes to the customer upon delivery (i.e., when the goods are unloaded or placed at the designated delivery point).
ANL accepts no responsibility for loss, theft, deterioration, or damage to goods after delivery.
ANL is not liable for any damage caused to property, paving, driveways, underground services, or landscaping features resulting from access or delivery activities at the customer’s request.

Delivery Fees

Each delivery incurs a separate delivery fee, which will vary based on location, quantity, and product type.
Additional charges may apply for multiple delivery locations, restricted access sites, or redelivery due to incorrect details or failed access.

Delivery Timing

Delivery times are estimates only. While ANL endeavours to meet requested dates and time windows, delays may occur due to weather, traffic, vehicle availability, or other factors beyond ANL’s control.
ANL is not liable for any consequential loss or inconvenience arising from delivery delays.

Acceptance of Policy

By placing an order with ANL, the customer acknowledges that they have read, understood, and agreed to the terms of this Delivery Policy.